Privacy notice

At mrgreencasinogb.co.uk, privacy information covers the handling of personal details connected with a Mr Green Casino account.

Information and purposes

Blue Rock Managed Services Limited is the controller for casino customer data. Account details include names, contact information, birth dates and addresses. These support registration, payments, gameplay and responses to customer enquiries.

Processing also supports identity and age verification, checks on the origin of funds, fraud prevention and safer gambling monitoring. The legal grounds depend on the purpose and include performance of the gambling agreement, regulatory duties, consent and legitimate interests.

Customer service calls and chat conversations are recorded for identification, security and staff training. Gambling behaviour may be reviewed to identify potential harm and support interventions.

Sharing and transfers

The casino may share information with relevant group companies and providers assisting with payments, support, verification or professional advice. Verification partners may retain a record of their checks. Necessary overseas transfers use safeguards such as recognised adequacy arrangements or standard contractual clauses.

Marketing choices

Direct marketing requires an opt-in. Players can revise their preferences through their casino account, use the unsubscribe option in promotional messages or contact customer services. Self-exclusion involves suppressing marketing contact details, including through marketing affiliates.

Retention and security

Customer information is normally retained for five years after the relationship ends. Where self-exclusion applies, retention continues for seven years after the exclusion period finishes. Call recordings are ordinarily kept for five years. Regulatory requirements, investigations, claims or complaints can justify longer retention.

The casino uses physical, electronic and organisational safeguards, restricts access to authorised staff and provides security training. Information no longer needed is disposed of securely.

Your choices and rights

Players can request access, correction, a portable copy or deletion of personal information where the relevant conditions apply. They may also object to processing, withdraw consent and request an explanation of automated decision logic. These rights have limits, and another lawful basis may permit continued processing.

The casino may ask for identity confirmation or clarification before handling a request. For most rights requests, it aims to reply within one month. Concerns can be raised with the casino's privacy team or the Information Commissioner's Office.